Please review the following policies relating to your Heart Cart order. If you have any questions regarding your order, please contact us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at (888)550-7577.
Order time:
Allow a minimum of two weeks for orders to be processed. Additional shipping costs may be required for expedited orders. All expedited orders must be placed over the phone at (888) 550-7577.
Order for downloads should be processed immediately. Check your email for the link for your downloadable item.
Orders for Academy subscriptions should process in 1-2 business days (excluding Private Courses).
Orders for Newsletter subscriptions should process in 1-2 business days. You will recieve your newsletter during the next regular send date.
Heartbeat International bases shipping prices on actual shipping costs associated with our current shipping carrier. Should you choose to expedite an order, increased fees may apply.
Return policy:
Please notify Heartbeat International if you receive resources in a damaged or incomplete condition. Heartbeat will exchange a damaged product for a new one if the damaged item(s) is returned within 30 days (20 regular business days) of receipt and is accompanied by a specific explanation of the damage. Likewise, Heartbeat will happily complete any order shipped incorrectly if notified in writing within 30 days (20 regular business days) of receipt accompanied by a specific explanation of the missing item(s). Notify Heartbeat immediately upon receipt of a damaged or incomplete product that appears to be a result of shipping. Directions for returning products damaged during shipping may vary depending on carrier. Method of payment may require additional transaction fees. *All other sales are final.*
Intended Use:
Heartbeat International’s manuals and resources are designed for general informational purposes and should not be relied upon as a substitute for the direct counsel of an attorney, professional counselor, or medical professional. They are not intended to replace the advice of a licensed medical doctor, therapist, counselor, psychiatrist, psychologist, or attorney. Heartbeat International is not responsible or liable for any claim, loss, or damage, of any kind, directly or indirectly resulting from the use of its manuals/resources and expressly disclaims all express or implied representations or warranties about the information, accuracy, relevance, timeliness, completeness, or appropriateness for any particular purpose of any kind, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by Heartbeat International is made available “as is.” In no event shall Heartbeat International be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss.