Staffing Esentials

CHAPTER 1: INTRODUCTION.............................................................................................................. 1
FIVE REASONS TO FOLLOW GREAT PRACTICES.................................................................................... 3
1 Scripture.................................................................................................................................. 3
2 Ethics ...................................................................................................................................... 3
3 The Law .................................................................................................................................. 3
4 Practicality............................................................................................................................... 4
5 Professionalism ...................................................................................................................... 4

CHAPTER II: SUBSTANTIATION ......................................................................................................... 7
EVALUATION OF NEEDS....................................................................................................................... 7
Projecting Growth ...................................................................................................................... 7
Evaluating Resources................................................................................................................ 8
Calculating Opportunity Cost ..................................................................................................... 9
EXPLORATION OF SOLUTIONS............................................................................................................ 10
Designing Staff Positions......................................................................................................... 11
Preparing Job Descriptions...................................................................................................... 13
Determining the Type of Staff Needed .................................................................................... 16
Distinguishing the Exemption Status of Employees ................................................................ 19
Establishing Employee Compensation .................................................................................... 20
Establishing Employee Benefits .............................................................................................. 22

CHAPTER III: SEARCH....................................................................................................................... 27
THE NO-SEARCH SOLUTION.............................................................................................................. 27
SEARCH COMMITTEE ........................................................................................................................ 29
Searching for An Executive Director........................................................................................ 29
Searching for Supporting Staff................................................................................................. 30
Searching for A Medical Director ............................................................................................. 30
PROMOTION OF THE POSITION .......................................................................................................... 31
Using The Right Terms............................................................................................................ 31
Advertising in the Right Places................................................................................................ 32
APPLICATION PROCESS .................................................................................................................... 34
Collecting Resumés and Applications ..................................................................................... 34
Evaluating Applicants .............................................................................................................. 35
INTERVIEW PROCESS........................................................................................................................ 36
Preparing Interview Questions................................................................................................. 36
Conducting Interviews ............................................................................................................. 38
Designing Evaluation Tools ..................................................................................................... 42
VOLUNTEER RECRUITMENT............................................................................................................... 43
Creating An Upbeat Message.................................................................................................. 44
Sharing Your Sincere Passion................................................................................................. 45

CHAPTER IV: SELECTION AND NEW-HIRE PROCESS .................................................................. 47
LEGAL CONSIDERATIONS .................................................................................................................. 47
ADDITIONAL INFORMATION FOR SELECTION........................................................................................ 48
Checking References .............................................................................................................. 49
Conducting Background and Credit Checks............................................................................ 51
EMPLOYEE SELECTION ..................................................................................................................... 51
NEW-HIRE PROCESS ........................................................................................................................ 52
Preparing Employment Contracts and Letters......................................................................... 52
Notifying the Candidate ........................................................................................................... 53
Using Employment Forms ....................................................................................................... 54
VOLUNTEER SELECTION.................................................................................................................... 55

CHAPTER V:
SHEPHERDING ............................................................................................................ 59
DIRECTION....................................................................................................................................... 59
SERVANT LEADERSHIP...................................................................................................................... 62
CULTURE ......................................................................................................................................... 63
Inspiring A Culture of Relationships ........................................................................................ 63
Unifying Through Culture......................................................................................................... 63
Resolving Conflicts and Promoting Reconciliation .................................................................. 64
Using The LOVE Approach to A Culture of Peace and Unity ................................................. 67
STAFF SUPERVISION......................................................................................................................... 69
PERSONNEL POLICIES AND PROCEDURES.......................................................................................... 71
Developing the Rationale ........................................................................................................ 71
Deciding Who Makes the Rules .............................................................................................. 72
Establishing the Approach....................................................................................................... 73
Defining the Scope of the Personnel Handbook ..................................................................... 74
Exploring Options for Personnel Policies and Procedures...................................................... 75
Exploring Approaches to Compensation ................................................................................. 83
Establishing Benefits ............................................................................................................... 88
Establishing Policies and Procedures for Office Operations................................................. 100
Setting Expectations for Performance and Workplace Behavior .......................................... 112
Working Through Complaints and Grievances...................................................................... 121
Ending Employment -- Separation......................................................................................... 126
VOLUNTEERS ................................................................................................................................. 131

CHAPTER VI: STEWARDSHIP......................................................................................................... 133
ORIENTATION ................................................................................................................................. 133
STAFF DEVELOPMENT..................................................................................................................... 134
Training New Staff ................................................................................................................. 134
Ongoing Training ................................................................................................................... 136
ENRICHMENT, REWARDS AND CELEBRATIONS.................................................................................. 136
PERFORMANCE REVIEW.................................................................................................................. 138
Involving The Right People.................................................................................................... 139
Understanding the Rationale and Objective.......................................................................... 139
Choosing a Process............................................................................................................... 140
Establishing Timeframes ....................................................................................................... 142
Developing Useful Tools and Formats .................................................................................. 142
Exploring Creative Ideas for Reviews.................................................................................... 144
COMPENSATION AND BENEFITS REVIEW .......................................................................................... 148
EMPLOYEES WHO ALSO VOLUNTEER............................................................................................... 149
CONFLICT RESOLUTION AND RESTORATION ..................................................................................... 149
GRIEVANCE PROCESS .................................................................................................................... 150
COMMUNICATION............................................................................................................................ 150
VOLUNTEERS ................................................................................................................................. 151
Equipping Your Volunteers.................................................................................................... 151
Evaluating Your Volunteers ................................................................................................... 153
Retaining Your Volunteers..................................................................................................... 154

CHAPTER VII: SEPARATION........................................................................................................... 157
RESIGNATION................................................................................................................................. 158
Managing the Exit interview................................................................................................... 158
Finalizing Pay and Ending Benefits ....................................................................................... 159
TERMINATION OF STAFF.................................................................................................................. 159
Dealing with Contractual Agreements ................................................................................... 161
Evaluating Legal Grounds for Firing...................................................................................... 162
Taking Immediate Termination Action................................................................................... 163
SEVERANCE BENEFITS.................................................................................................................... 164
Navigating Unemployment Compensation ............................................................................ 165
Terminating Benefits and Paying Accrued Vacation ............................................................. 165
CONFIDENTIALITY AND REFERENCES ............................................................................................... 165
DOCUMENTATION ........................................................................................................................... 167
ALTERNATIVES TO FIRING ............................................................................................................... 167
Giving Feedback and Creating Opportunities to Improve ..................................................... 167
Redesigning the Job Description........................................................................................... 168
Changing the Reporting Structure ......................................................................................... 168
Offering Outside Help or a Leave of Absence ....................................................................... 168
Resigning by Mutual Agreement............................................................................................ 169
VOLUNTEERS ................................................................................................................................. 171