9 1/2 Ways to Improve the Quality of Care of your Clinic

Product Code: HBA059

Price: $29.95

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About the Presentation

In this course nurses/attendees will learn a method of reviewing their policies and procedures for the purpose of improving the quality of care at the Pregnancy Medical Clinics. We will

  1. Learn how their policies and procedures can be used for or against their PMC
  2. Identify Two Ways of using their organizational chart for their Pregnancy Centers benefit
  3. Use job descriptions to develop an objective employee/volunteer Performance Evaluation tool
  4. List Two ways of using policies and procedures for staff education


  1. Describe why quality care is important in Pregnancy Clinics.
  2. Identify and define ways to improve quality of care in Pregnancy Clinics.

Provider approved by the California Board of Registered Nursing, Provider Number CEP 16061 for 1.25 contact hours.

About the Presenter

Margaret Kruse, RN started her nursing career in Surgical Services at Los Angeles County USC Medical Center. She later worked as Clinical Coordinator of In-Patient Care at Doheny Eye Hospital. She has specialized in Quality Management for the past 17 years. As a Quality Management Consultant, she has assisted hospitals throughout Southern California prepare for Joint Commission Accreditation and California state licensure. For 7 years, she audited the quality of care provided to MediCal patients in Primary Care Clinics throughout Los Angeles County. Over the past 2 years, she has been a quality consultant for the Right to Life League of Southern California (RTLLSC).

Refund Policy

1. Refunds for non-attendance will only be awarded if non-attendance is the direct result of an unplanned or unannounced outage. When a registrant is unable to access a webinar/course due to an unplanned or unannounced server outage of Heartbeat International Academy, the HeartbeatInternational.org website, or HeartbeatServices.org website, Heartbeat International will contact the registrant to notify them of the refund due them and issue the refund. Refund will be made to the registrant within 1 week of the cancelled event subject to processing fees.

2. When a course/webinar is cancelled for which individuals have registered, Heartbeat International will send a notification to each registrant per email or phone. Full refund will be sent to registrant within one week of cancellation.

Please contact Susan Dammann at Heartbeat International (614)885-7577 for questions relating to continuing education contact hours.